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bellsouth.net DSL service
Authored by: mdc719 on Jul 26, '02 12:02:02AM

Hi,

I too am a bellsouth.net DSL customer. I've had it for about two years, and I absolutely love it. I've only had minor maintenance issues with it, but no major outages or anything like that. It's fast and quite stable overall. The one thing that does bug me about bellsouth.net is their pretty much total disregard of Macs. They provide basic support at the best for setting up Macs with their service, as you well know, and most of the support tools they provide on their website are designed for Windows machines. You're pretty much on your own basically; thankfully the service is stable enough not to require calls to tech support. However, I had a totally different experience getting the service to work in OS X than you did. I have an Alcatel ethernet modem, and basically, all I did was hook it up, enter my login information in the PPPoE section of the Network prefs, and I was up and running...in no time at all. I had placed a call to bellsouth.net tech support in anticipation of trouble. Turns out, I didn't even need them. I'm assuming our experiences differ because of our different modem types...your USB vs. my ethernet. But, I had no idea it would be that difficult to get a USB modem working on OS X. Just thought I would share my experiences. I hope you enjoy the service...I think you'll find it was worth the trouble.

Regards,

Michael



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bellsouth.net DSL service
Authored by: funnybone_stone on Aug 09, '02 09:43:14PM

I also have the Alcatel Ethernet DSL modem with the Bellsouth. net DSL service. My reason for having it was not because it was easier to install with OSX, but because I had a Ethernet port available on my Mac while I ran out of room for my USB ports. So in this case it made sense for me to get the Ethernet modem. I had no idea that the USB modems were so much trouble to hook up as everyone on here have discussed. I just plugged my Ethernet modem in and provided my account information and Presto! I was online and surfing right away. I have one little question to ask though and it has to do with the OS9 classic OS that is working in the background. I was wondering if there is a way to bypass the EnterNet software and manually set up the Ethernet connection with OS9.2.2. I was just wondering because sometimes I am just using my OS9 rather than OSX.



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bellsouth.net DSL service
Authored by: rainmakers99 on Feb 27, '04 04:29:32AM

I'm replying to your comment about SBC workers not knowing Mac OS. Well I just started working at their help desk, the people you call, and sadly your right. The trainer told me that no one knows mac on the floor.
The trainers don't even know!!! Please, Don't anyone call in stating what I say in this reply... I do intend on showing them how to support Mac. So just give it some time guys.

if any1 has any cool mac tips just let me know.


:)

SBC Help Desk Tier 1 Rainmaker



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