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AT&T
The corporate culture at AT&T does not understand the importance of customer care. They seem fanatical to a flaw about the short term "what is good for the company is good enough for the customer;" they don't understand that, in the long run, customer loyalty is better than company policy. (Especially when the company's policies cause so much customer dissatisfaction)
AT&T
Indeed. I hated Cingular's arrogant predatory practices, SBC's insistence on trying to force antiquated phone setups on most of their customers because they didn't want "competition".... and their "award winning" customer service is like a Soviet Gulag, without the scenic view. (And fewest dropped calls? My eye. They obviously haven't been 3 feet outside of any major city...or IN some of them...)
AT&T
From what I've read, Jobs & Co. went to Verizon first. Verizon turned them down. (Verizon is, afterall, tied to the MSNetwork which tries to inhibit Mac user experience on their websites.)
AT&T
From what I understand, ATT was the only company that allowed Apple near total control over what the iPhone's interface was going to look like. I hope it doesn't turn out that was the only bargaining chip they had to offer. |
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