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Make remote tech support as simple as possible
Authored by: meikokun on Mar 08, '07 09:04:45AM

xgeek - the previous article I alluded to at the beginning of the piece describes pretty much exactly what you want to do, I think. It is far more secure - but then I don't know what the chances of (VERY) occasional vnc traffic being intercepted over port 5500 for the duration of a session.
To be honest, this little technique was designed more for simplicity than anything else I really like the option of using a shell script to automate the data entry that wallybear advocates, but that too requires locating apps in specific places before a script can be executed, whereas once the 'hard' work of making the script with your info is done, the app can be placed anywhere on the disk. Since most stuff is downloaded to either the desktop or documents folder, it doesn't even require wasting time instructing someone to find the 'Applications' folder. I help out some serious newbies, and for every step I can miss out, the easier I sleep at night. 'download zip, double click zip, double click folder, double click 'click me!'' is as easy as I can get it. But I'm very open to new ideas to make it even simpler (whilst making it free is a bonus). I thought datawrangler was on to something, but when I tried that, it seems the script cannot find the application within the bundle which is a shame - one less icon to possibly click on means a greater chance of hitting the right one, as well as being able to cut out two of the double clicks. I'm going to try to work on that one more.

chally, whilst this way means the user has to double click a couple more times the first time around, there is no unlimited license of $95 with my method. I support more than 10 users, and that's how much it will cost me, or you, to do it with spyme. That said, I'm going to have a look at it again (last time was when the app was in its infancy, I think, and it was sloooooooow), and see what advantages it has over ARD for more complex tasks. Thanks for the heads up.



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Make remote tech support as simple as possible
Authored by: wallybear on Mar 08, '07 02:52:03PM
to call the application in your bundle (assuming you put it in Content/Resources):

set kVNCserver to quoted form of POSIX path of (((path to me) & "Contents:Resources:OSXvnc-server") as string)
do shell script kVNCserver & " -connectHost " & kyour_ip & " -connectPort " & kPort & " -rfbwait 5000 &> /dev/null

Where, as previously said, kyour_ip is your IP address, and kPort the port to be used.

Doing so, you can put your app everywhere you like and your client has only to double-click it.

This is how my wrapper app looks like: http://www.jaw.it/img/rass.jpg
As said, I won't post it until I'm sure about vnc licensing.

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Make remote tech support as simple as possible
Authored by: j-beda on Mar 09, '07 03:06:11PM
OSXvnc seems to be under the GPL, at least as listed at http://sourceforge.net/projects/osxvnc

I don't know if the GPL nature of OSXvnc requires one to release the code for any GUI wrapper for it.



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