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Need some help
Authored by: Slight on May 13, '02 03:37:28PM

I have a friend that needs some help. She has a RCA cable modem model #DCM215. She is using attbi as her ISP. The modem is very unstable, ie it will reset if you just tap it. I am pretty sure the installers did a bad job wiring it.

Right now she can get a connection for 2-5 minutes tops and then her computer drops off the face of the earth. In the network pane, The option "Ethernet Built-In" has been changed to "Broadband". I would like to know which program changed the name? Otherwise it is set to use DHCP. When she has a connection, it works fine until it cuts out.

Does anyone have any ideas besides bad wiring being the culprit? Are there other settings that might have been screwed up by the installer applications? If so what is the name of the app?



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Need some help
Authored by: pecosbill on May 16, '02 05:20:53PM

DEFINITELY sounds like bad wiring. Likely the coax to the modem.
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As to Built In Ethernet, that's the name of an (in)active port. You can make your own port name by clicking on the show: drop down menu and going to active ports. Then, Click new or duplicate and make your own. The name means nothing except something for you to remember. It's the setting on those ports that matter.



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