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Wipe the drive, install clean System
Authored by: k2r on Aug 13, '06 04:01:53PM

I always backup my system and reinstall a blank system before sending anything in.

It's a PITA on windows-systems but on Macs it only takes an hour or so.

Make a complete backup to an external disk using CarbonCopyCloner.
Boot from external disk to see that everything is okay.
Wipe the internal disk if you are really paranoid.
Reinstall system from the Installer-CDs.

When the system comes back - boot from external disk and use CarbonCopyCloner to clone your system back to the internal disk.
Takes another hour or so.

And: Always have backups.

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