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Fight ATSServer stall at login
Authored by: Mikey-San on May 15, '06 10:34:46AM

Months? You exaggerate severely.

Troubleshooting why this is happening to your rigs is ten times more beneficial than summarily killing a process every freaking time you lof out.

If "solutions" of this sort are someone's SOP, it's no wonder his or her boxes are having trouble.



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Fight ATSServer stall at login
Authored by: Mikey-San on May 15, '06 10:37:28AM

Gah. Damned threading. Multiple reply links/buttons == bad UI!

Anyway, the post above was meant for an earlier reply. The Internet has made me too lazy to repost it.



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Fight ATSServer stall at login
Authored by: ExecutiveEditor on May 15, '06 01:40:18PM

No, in fact, I don't exaggerate. If it happened every time the user logged in, it would be relatively simple to troubleshoot. But it doesn't. Have you ever tried to troubleshoot an intermittent problem that may be related to any one of a number of font files? On machines that are in use ten hours per day? Where you may go, as someone indicated above, two months between instances, and then have it occurs two days in a row?



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Fight ATSServer stall at login
Authored by: gabester on May 15, '06 09:21:23PM

And, the nature of this problem prevents the folks who use the machine from getting any work done, usually right when they need to get the most work done!... that's a HUGE problem. Ideally, yes, I'd troubleshoot the issue; but it never happens on a non-critical machine where I can take a full day's effort to properly diagnose the root cause of the problem. So a stop-gap that keeps them working is better than nothing.

And of course, as the support person, I am always careful about things like activating too many fonts and rarely work for hours on end on the kinds of documents that might cause these issues, so I've never experienced this problem on my own machine, and it's not just something I can MAKE happen.

Oh, the luxury of not having to worry about those who understand less than I do about computers!
g=



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