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The Apple KB article is right!
Authored by: Anonymous on Apr 30, '02 08:09:22PM

The "easy sounding fix" in the Apple Knowledge Base article you refer to clearly asks you to ensure that TruBluEnvironment is both "setuid" and "owned" by root. Why then do you state that this didn't work for you and that it "took forever digging up a fix in an unrelated article", only to come to the conclusion that the problem was nothing to do with ownership but that "it was the setuid bit", when the Apple KB article told you that in the first place?

In fact, why is this even a hint!?

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Authored by: AMacAddict on May 03, '02 12:40:13PM

Please note that although the KB article points out the cause of the problems, the "simple" fix listed there most certainly does not always work, if at all. It's just a few clicks in the finder. It DOES NOT explain what the setuid bit is, how the steps listed are supposed to create a fix, nor does it give an alternative if, in my case and many others, this fix does not work.

It seems like it should be obvious I tried these steps, multiple times, the end result being NO FIX. The UNIX side of X can be very complicated, and is something the average Mac user has never encountered. It is my personal opinion that situations like this should never happen. It is Apple's claim that OS X is still as easy as it ever was, with the power of UNIX hiding underneath for those that want to utilize it. When I have users calling me and asking questions like why they don't own the folders and documents on their hard drive, and therefore cannot trash or delete things on what they see as THEIR COMPUTER, Apple has not delivered on that claim. I have fourteen years of Mac hardware and software support. I worked support at Motorola, and was manager of Citibank's technical support, taking care of all Macs by myself, plus doing PC calls. If I have to take a whole day figuring out a problem like this, what chance does my sister or my dad have fixing these types of problems?

I'm pretty sure this site is meant to help other people. If one other person avoids re-installing all of OS X using this hint, then it has served its purpose.

Did you even HAVE this problem? Did the KBase fix work for you?

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Authored by: Anonymous on Jun 13, '02 04:43:04AM

OK, that KB article is full of rubbish, but the error message tells you what to you so why do you even need to consult the KB article?

"Ensure that TruBluEnvironment is setuid and owned by root."

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