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A fix for 'User failed to respond' iChat connection errors
Authored by: hmelman on May 08, '06 10:28:00AM

That error usually means there's some port blocked between the two users. This could be at their routers or at the ISPs between them. If you're trying to chat with someone at work, their companies firewall might block the needed ports and you could get the same error.

The Apple iChat AV forums offer a lot of help with such problems.

Ralph John answers many questions and his siteis quite helpful

Apple describes what iChat needs

but translating this to your router can be difficult.
offers info configuring specific routers for specific applications with step by step screen shots.

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