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Detailed instructions for reinstalling Palm Desktop
Authored by: mikeepa on Nov 10, '05 03:56:34PM

After 2 days of debugging, the solution to get my Palm V synching on Mac PowerBook running 10.3.9 (Panther) using the Palm Desktop didn't require any hacks. (I tested it on 2 separate systems.)

0. Log in using an account that has "Administration" privledges.

1. Install any drivers that came with your USB-to-Serial adapter/cable.
In my case, it was a USB 2.0 to Serial Adapter (USB-2920) from The drivers came on a tiny CD-ROM which a Mac cannot swallow and spit out. Therefore, I needed to go to a Windows PC to copy the archive image to Desktop and email the contents to my Mac using Gmail. You will need to get the drivers onto your Mac is the lesson here.

2. Download Palmâ„¢ Desktop software for Mac
a. Go to,
b. Enter in your Palm model & Mac OS version
Mine happens to be Palmâ„¢ Desktop 4.2.1 rev A for Mac (Palm V device)
c. Fill out the little form with your <name>, etc. and download image to your desktop (.sit).

3. Make sure you have the latest version of Stuffit before you unarchive this image. I had Stuffit 7.x and the latest is 10.x. If you do not, your install image will be incomplee and you will get this error upon completion of the install: Install did not complete successfully, "Retry" or "Quit".

If you already installed using the faulty Palm Desktop image, you can install it by reruning the same faulty installation image. Just rerun the Installation again, this time when you see "Easy Install", change it to "Uninstall" and proceed. This will remove your bogus installation.

Now delete your old Palm Desktop installer image, recreate a new Palm Desktop Installer image using the latest version (Ver. 10.x) of Stuffit. Rerun the new Palm Desktop Installer, this time you should successfully make it through without errors.

4. Go ahead and try a hotsync. If you get a "Terminal Manager not found" error, you need to first call up HotSync Manager, enable Hotsync (instead of Disable) in the "HotSync Controls" tab and then go to the "Connection Settings" tab to make sure your usbserial connection checkbox is selected.

5. If your Palm device is barking at you, your Palm may be configured to sync usinig the network instead of your Serial (USB) connection. This is no problem. You should be presented with a choice of Local sync, 1 or Network sync. Select Local and begin your sync again by hitting the sync button on the cradle.

In summary, make sure you have the hardware right plus any drivers to support the hw. After that, no hacking required. Just make sure you have current version of Stuffit. If you don't have it, download it FREE. See above.

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