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I had troubles but fixed them: crashes fixed
Authored by: wealthychef on Dec 28, '01 03:01:31AM

After my initial install, I had a consistent problem opening Palm Desktop in OS X. It would try to import my User information and then crash immediately after reporting 100% importing.
I also found that I was unable to synchronize my Palm. It would finish the ToDo list, then crash the Conduit Manager exactly as it had the Desktop software.
And naturally, my OS 9 installation was hosed (although I backed it up).
Here is how I fixed it:
1. Launched Palm Desktop. When it began importing my user data, I hit "Cancel." It then created a new user file.
2. I saved the new user file under a stupid useless name. (doubt if this part is important)
3. I discarded the User (old) folder created by the installer and restored my old OS 9 Users folder from backup.
3. I chose File... Open and opened the old User Data file, which it then converted successfully.
Now I am able to synchronize and view my old data with no problem. When I open Palm Desktop, it correctly opens my converted file and the "garbage" file I created in step 2 seems to have no effect on the whole thing, so I deleted it with no ill effects.
Hope this helps someone....



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I had troubles but fixed them: crashes fixed
Authored by: mzajac on Jan 01, '02 10:06:55PM

I had a similar crash. I presume mine was caused by a corrupted database, because I had had problems syncing.

I solved the problem thusly:

1. un-install Palm Desktop X
2. re-install Palm Desktop 2.6.3
3. export addresses and memos to text files
4. re-install Palm Desktop X
5. import the text files

The re-installing procedures worked smoothly, and all of my data survived the several transitions. The import brought everything across intact, but my notes all have today's creation date.

The Palm folks have obviously put in a lot of work making the installers pretty reliable, so don't be scared to try out the beta software.



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I had troubles but fixed them: crashes fixed
Authored by: dspatz on Jan 02, '02 03:36:22PM

I had a similar problem but fixed it with a simpler procedure. Go to System Preferences, LogIn. Change the order of items so that the two Palm items load first. After one restart, everything worked perfectly.



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File menu trick works for corrupted OSX User Data files too
Authored by: bobd on Jan 14, '02 10:40:59PM

I have a Firewire G3 PowerBook and experienced the same problem. I followed wealthychef's prescription more or less and eventually got it to work ... the critical thing seems to be to prevent Palm Desktop seizing on the OS9 User Data file and attempting to convert it, but instead corrupting it. Thus, back it up and move it out of the old Palm folder before doing the installation, then use Open... from the File menu to convert it.

However, I'm not out of the woods yet ... my User Data file sometimes becomes corrupted spontaneously (overnight ... could it have something to do with anacron?). I store frequent backups and revert to the latest one, again using the File menu.



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