Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!


Click here to return to the 'HP 7140xi multi-function printer woes and fix' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
HP 7140xi multi-function printer woes and fix
Authored by: mud on May 17, '04 05:39:26PM

You have had much better luck than I.

I have a dual-500 G4 with 1g of RAM, more than enough to run the HP software. I, too, suffered all the same problems you've described, spent about half the time you did, and eventually returned the POS for an Epson at half the price.

Rebooting the entire system was the only consistent work-around for the printer. Not a reasonable option for any printer, let alone a $450 model!

HP refused to acknolewdge that their drivers are horrible. They repeatedly insisted that corrupted permissions and preference files were at the root of the problem. Their e-mailed fixes were all the same: remove and reinstall the drivers, repair disk permissions.

After two weeks of back-and-forth e-mails with HP Support, reinstalling their drivers, repairing permissions and hard drives and no improvement, I packed it back up and returned it to Costco. (Luckily, Costco has an essentially no-questions-asked return policy.)

I ended up getting an Epson which, after some initial hick-ups, seems to be working much better for half the price.



[ Reply to This | # ]