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OTRS
Authored by: vzv55p on Jan 28, '04 06:54:25AM

This is a little off track, but you might just want to consider using OTRS (Open Ticket Request System)

http://otrs.org/

It is a great way to track your work related requests and contains some great tools for standard replies.

With not too much effort, this does install on Mac OS X.



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