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Troubleshoot a corrupt outgoing message in Entourage
Authored by: Hes Nikke on Jan 27, '04 04:48:26PM

at Macworld, i had a friend who's copy of Entourage would crash on launch. it turned out that an incoming email (a SPAM actually! ) was causing it to crash when entourage tried to receive it. we were able to push stop all receives and narrow it down to which account was causing it to crash. after that, we just went into webmail, and deleted all messages (they were ALL spam!)

a couple of days ago, i had Entourage do the same thing to me! it was much harder to get my copy to work offline (faster internet connection = less time to start downloading email) but once i had it narrowed down, i was able to log into webmail for that account, and delete the offending message (again, it turned out to be SPAM)

i can only hope that Entourage 2004 is a more stable beast.

vacuums do not suck. they merely provide an absence that allows other objects to take the place of what becomes absent.

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Troubleshoot a corrupt outgoing message in Entourage
Authored by: bughouse on Jan 27, '04 06:37:03PM

every once in a while, people at my company will complain about entourage crashing when trying to open a particular email message. i found i was also unable to delete the offending message (the app crashes on selecting the message), but i discovered that disabling the preview pane will allow the message to be selected and deleted.

i suggest this tactic as a first measure to get rid of crash-inducing emails in entourage. i have never had the 'outgoing' problem of the original post, but trying this method would probably work for that as well.


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Troubleshoot a corrupt outgoing message in Entourage
Authored by: mortalcoil on Feb 03, '04 06:49:20PM

I had the same problem with the incoming mail crashing Entourage. Tried everything, including reinstalling (what a waste that was). Narrowed down to a spam also. I'm just wondering what's in the spam that crashed Entourage. Anyone know?

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