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New PBG4-17 and online qualification form
Authored by: victory on Oct 22, '03 11:23:37PM
Like many others, I ran into problems with Apple's online system qualifier for the Panther Up-to-Date program -- whatever reason, the system refused to take my serial number for a new 17" PowerBook. Finally, I just called the number listed on the page (1-800-335-9258) and explained what was happening

The person I spoke to asked if I had already registered the PowerBook (I had), then asked for the serial number. Apparently, her system was rejecting the number as well and she suggested printing out the PDF form on the update site, filling it out and faxing it back with my invoice for them to research. When I called the next day to follow up, everything was OK and I was given a confirmation number for my upgrade.

I guess the succinct version of this comment would be to simply pick up the phone and call Apple if you're having problems with their online qualification form.

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