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Regarding duplicate hint submissions...
May I suggest that, while it's certainly a matter of personal preference, you might consider not even bothering to respond to submitted hints that are duplicates. It's a wonderfully nice and polite thing to do, but as your site grows in size and activity, that sort of personal attention may become much less feasible. This doesn't solve the problem of you having to do the research, but letting your users create additional work for you because they didn't follow instructions doesn't seem scalable at any level.
Regarding duplicate hint submissions...
Hmm... Maybe you could AppleScript it! ;o) |
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