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Regarding duplicate hint submissions...
Authored by: silas on Jun 16, '03 01:30:42PM

May I suggest that, while it's certainly a matter of personal preference, you might consider not even bothering to respond to submitted hints that are duplicates. It's a wonderfully nice and polite thing to do, but as your site grows in size and activity, that sort of personal attention may become much less feasible. This doesn't solve the problem of you having to do the research, but letting your users create additional work for you because they didn't follow instructions doesn't seem scalable at any level.

At least, I would suggest, there are other areas of the site where personal attention is more effective and worth your while.

But, as I said, it's a matter of preference, and I certainly can't argue against courtesy. :)

Silas



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Regarding duplicate hint submissions...
Authored by: displaced on Jun 16, '03 02:28:09PM

Hmm... Maybe you could AppleScript it! ;o)

No, really! Something like an AppleScript in Mail's script menu to automatically send a polite duplicate notification email to to sender of the currently-highlighted messages...

Hook it up with something like YoupiKey, and you'll have a keyboard shortcut for it, too...



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