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Uhhh...
Authored by: ber on Apr 22, '03 12:27:46AM

I have AppleCare Premium Service and Support on my Xserve.

When I initially tried to install the machine headless and had
problems using out of the box instructions APS&S told me I had
to attach a monitor and keyboard (which I didn't have.) I asked
if we could debug it using the command line (the machine was
working well enough that one could ssh into it) they said they do
not support the command line interface.

brian redman



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As I said...
Authored by: daveschroeder on Apr 23, '03 10:14:52AM
You need a specific support option for command line support, which I linked in my original message. It clearly states, among other things:

Darwin layer and open source system component support
  • Use of UNIX command-line tools

  • Just because the Xserve has a certain capability doesn't imply it should be supported out of the box with the standard support options (including Premier support for Xserve). The fact that it CAN do these things is welcomed by many people, and Apple shouldn't be chastised when people don't have the support options and/or capability to figure it out on their own.

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