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A comment on the use of duplicate information
Authored by: j-beda on Mar 25, '03 12:15:31PM

In no way do I want to increase your workload any, but I was wondering if you do anything other than just trashing those submissions that are duplicates?

Do you send people a note saying "this is the same as hint1234", do you add it to the comments for hint1234, or do you tell people to add it as suplimental material for hint1234, or does it just get trashed?



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Notes sent...
Authored by: robg on Mar 25, '03 12:36:42PM

On duplicates, most of the time I send a note. It's not all the time (I've probably received 200 hint submissions about command-clicking on the title bar of a window to show the path; I don't think all 200 of those people got notes). Overall, though, I'd say I send a note about 75% of the time on duplicates.

On the other hand, when people submit things that are clearly off-topic or inappropriate (such as a hint on a piece of Windows software that makes your Windows box look like a Mac, or a Press Release disguised as a hint, or a hint on an unreleased piece of software, or a hint on where to get an unreleased piece of software, etc.), then it's just deleted without a note. As much as I'd love to take the time to send each individual a note explaining why their hint was not used, there's simply not enough time to do so.

I do use a 'double entry' method for hints, so there's always a full backup of any hint submitted (even those I deleted). I keep this current for the last several months, in case there's ever a question from someone who submitted a hint.

If you've sent something in and you're wondering about its status, please feel free to drop me a line inquiring about it. It's easiest on me if you can include the subject you might have used, or a couple of keywords I can search for ... or at worst, your username so I can search that way.

-rob.



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