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CALL 1-800-APL CARE and report problems
Authored by: reinmund on Mar 15, '03 03:28:03PM

Apparently, for many users, neither resetting PMU, nor resetting PRAM, nor re-installing OS 10.2.4 nor going back to an earlier OS version will fix the problem. Most likely, the battery is being physically killed.

I talked to Apple Support on the phone. They collected all the data and information, but said, that this is supposedly the first time (haha) that anyone reported the problem. Well, whoever believes that.

Right now, the Apple Support guy thinks it's just my old battery dying. They advised me to buy a new battery, try how the new battery does and if there is any problems, return the battery. This would be proofing that it is not a battery problem.

So, what can be done ?
I think, the best way to get it fixed AND to get a new battery is doing the following:

YOU ALL SHOULD CALL APPLE SUPPORT AND REPORT YOUR PROBLEMS.

Every caller will increase the awareness and likelihood that Apple will actually acknowledge the problem as being causeb by faulty software and replace batteries for free!



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CALL 1-800-APL CARE and report problems
Authored by: applepenguin on Mar 15, '03 09:02:35PM

I have an iBook 700, and my battery failed, but I don't think it was software related.

you know the 4 little lights on the bottom of the battery that display the charge? Well, I guess my battery "crashed" or something, because the first light was just staying on, whether it was in or out of the iBook, plugged in or not. I called AppleCare about this, and they shipped me a new one right way (via Airborne Express!)

i don't know if it was before or after I updated to 10.2.4 or not.



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