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10.6: Install Canon printer drivers in Snow Leopard
Authored by: squeek on Mar 08, '11 05:41:06AM

I can't seem to scan using my MP500 hooked up via USB to my mac os v10.6 even after installing the updated drivers from canon's website. It manage to do calibration but hangs while in the "Scanning" process. Printing is fine though.

Canon's helpdesk advised to use a USB2.0 high speed cable instead of the old one which came with the printer.

Can anyone advise if I should actually buy this new cable to try ?

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10.6: Install Canon printer drivers in Snow Leopard
Authored by: everkleer80 on Mar 09, '11 07:11:54AM

It is possible that a USB2.0 cable might help, but the big question in my opinion is why wouldn't it come with one - especially if you need one for proper operation of the device? I might first try a bit of troubleshooting such as removing the printer device and all related software from your Mac, maybe create a new account on the computer, re-add the device, run software update, then see if you are able to scan (NOTE you should not need to install the drivers above, and if you don't need them then I would stay away from them.) If you still have trouble, try a new cable; you can always return it if it doesn't work (depending on where you get it from.)

Out of curiosity, what does it say when you select the printer in System Profiler (hold Option and click on the apple menu.)

Edited on Mar 09, '11 07:19:53AM by everkleer80

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