Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

Click here to return to the 'Microsoft Word or Excel Crashes' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
Microsoft Word or Excel Crashes
Authored by: malbase on Jan 20, '11 09:04:56AM

Office 2011- Word or Excel crashes.
What happens-
You click on Word it begins to Open then crashes.
You receive a message to submit to Microsoft.

A simple solution:
What I did-
I reduced the amount of Fonts in the Font Book to 200+.
The crashes disappeared.
It appeared that there was a Font Conflict with Microsoft Word.

Print Shop II for Macintosh: Same problem or the program moved very slow.

After removing Fonts ( I had over 1000+) to around 200 the problem disappeared.
Since I use a Desk Top and Lap Top, I matched the Desk Top against the Lap Top (both using Snow Leopard 10.6.6) - I deleted Fonts from the Desk Top which did not appear in the Lap Top.

After restarting the Desk Top, and Opening Word, or Excel the problem disappeared.
Word Opened, and very fast.

What Microsoft indicated
Open Activity Monitor in Applications/Utilities.

At the bottom of the Activity Monitor window, select Disk Usage. Green show
free space. You need a minimum of 10% free space. How much free space do you
have? If it's really low, see this page on how to free up space.

If free space isn't your issue....

1) Log out of your User under the Apple in the Menu bar.
2) When you Log in, hold down the Shift key. This disables startup items.
3) Try to launch Word, PowerPoint or Excel.
4) If it works, then it's a conflict with a startup item.

If that fails to help....

Testing in a new User will quickly tell you if the problem is system wide or
if it's your User's folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.

If it works in the new User, then the problem is in your User's folder.
If it fails, the problem is at the base level. Either the OS files or

I tried the Microsoft solution and it did not help. Removing fonts did.

[ Reply to This | # ]