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10.6: Unlock screens using any admin password
Authored by: afingal on Nov 04, '10 10:46:19AM

If you're doing something which doesn't actually require being logged in as the user, then fast user switching is probably the best answer. If I remember correctly, there is a way to auto logout users after a period of inactivity so that rebooting isn't an issue with still having someone logged in.

I guess this hint is for something like troubleshooting an email account issue, where you really have to be logged in as the user. Our policy for that situation is that the user is supposed to be present when you're poking around in their account. It's true that a lot of users don't know this or don't care about the policy and, especially the big shots, want stuff done while they're gone. We always assume that there could be PHI (HIPAA regulated data) hidden by the locking screen saver (that's why we require locking screen savers in the first place.) The user needs to clear that stuff away so that the desktop tech doesn't see it by mistake. If you don't have such an issue, like HIPAA, payroll stuff, etc. where you need to hide one employee's data from another, then why enable the lock on the screensaver? My point is that there will often be policy reasons not to follow this hint.



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10.6: Unlock screens using any admin password
Authored by: Unsoluble on Nov 04, '10 11:48:33AM

Auto log-out is pretty unreliable, because any modal dialog will prevent it from happening. Also I'm pretty sure you can't fast-user-switch when the screen is locked; you'd have to unlock the screen before you can access the FUS menu.



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10.6: Unlock screens using any admin password
Authored by: j-beda on Nov 04, '10 01:02:21PM

Fast-user-switching is available from the screen unlock dialogue, my kids use it all the time to log into their account when I have not logged out and the screen has been locked.



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10.6: Unlock screens using any admin password
Authored by: Unsoluble on Nov 04, '10 02:46:37PM

Ahh, good to know! Hadn't noticed that before. Might come in handy too, thanks.

Still need to be able to see other users' accounts from within a lot of the time, especially in an MCX environment where you're trying to propagate prefs and restrictions -- just can't verify that an account is working properly until you see it for yourself.



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