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10.6: Solve a prohibited-to-boot icon at startup
Authored by: mikeromo on Mar 23, '10 01:28:14PM

hi guys--

I just wanted to give you all an update:

1 - I have talked to the original poster of this issue and we have fixed things up; the product is working on his machine

2 - While most users seem to be okay, there are obviously some configurations that are having an issue. if you are having a problem, email me directly at mike_romo@symantec.com and we'll figure it out. I am the product manager for the product, this is my direct email address and I will do what I can to work with you to get this taken care of.

3 - Comcast will be offering a co-branded version of the product soon--they are going be replacing the current installer with a new one--which will basically be the latest installer we make.

Thanks for your patience. Look--I get it. I have been a Mac user since 1985 and I get why people are aggressively skeptical of Internet security software. It is my hope that those of you who do give our products a go, who give our identity protection and other features--which I think are relevant to Mac users--find that product useful.

all my best,
mike



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