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So long, and thanks for all the Hints!
Authored by: scotty321 on Feb 22, '10 10:44:00PM

Thank you for everything, Rob!!

And THANK GOD somebody good like yourself is going to restart Many Tricks, a company which stopped putting out updates to all of its software -- and stopped giving technical support -- many years ago. A company which had ZERO technical support and ZERO customer service for the last 2+ years. Peter wouldn't even respond to a single email sent to him.

Hopefully you will be able to get that company's butt kicked and get Many Tricks back on the right track again.

First order of business at Many Tricks: Reviving Witch to get it to properly work with Spaces and Snow Leopard.

Second order of business: Getting Peter Maurer to start taking customer service and technical support seriously.

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So long, and thanks for all the Hints!
Authored by: robg on Feb 23, '10 04:52:00AM

All the reasons you list are why Peter and I chose to work together: the business end is the end of things he just doesn't like dealing with at all. Service, support, communications, product strategy, etc. are all now in my court, and Peter's job is to work with me on the business topics, but not to have to spend his time on end-user support when it's much better spent writing code!

It will take a bit of time to get things turned around, but I've got a long to-do list that I'll start attacking as my job here at Macworld/macosxhints tapers off.


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