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email etiquette
Authored by: OverZealous on Oct 09, '09 03:03:34PM

While I hate highly stylized email as much as the next persion, bullets and basic formatting make an email easier to read.

Case in point:

Bob, it's really important that you handle this today. Please follow these steps:
1. Do thing A. (Avoid clicking on the Q button)
2. Do thing B.
3. Don't forget to eat lunch.
4. Do thing C.
vs:
Bob, it's really important that you handle this today. Please follow these steps:
  1. Do thing A. (Avoid clicking on the Q button)
  2. Do thing B.
  3. Don't forget to eat lunch.
  4. Do thing C.

Properly formatted text also provides semantic information for people with disabilities, whereas plain text ignores all of the accessibility advances we have made in the past 20 years or so.

Beyond that, all modern email apps happily send both plain and HTML messages along. The reader is the one who should choose how he or she wishes to view it. Just select Always show as plaint text and your email reader will switch to the format you want to see.

The problem isn't HTML email, the problem is users who think that changing the font face, colors, and font size makes an email stand out. You will never prevent these users from doing so, but you can always set an example for clean, well-formatted emails. :)



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