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No more FAX on the new 15" Mac Book Pro Laptop Macs
I just just got a new MacBook Pro 15", and was finishing the installation of all my software. I installed FaxSTF (Smith Micro Fax) which was the last software to install.

I rebooted and looked in the Finder and could not find Fax Pro. I then reinstalled it and at the end it just crashed. After sending an email off to the software vendor for support, I tried to plug in the Apple Fax adapter and to my surprise received this message: 'This computer will not allow Fax.'

[crarko adds: Can anyone confirm or deny this? I wouldn't be surprised if it's true. What does the 'Print & Fax' System Preference show on these models?]
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No more FAX on the new 15" Mac Book Pro | 22 comments | Create New Account
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No more FAX on the new 15" Mac Book Pro
Authored by: ronkhile on Jun 27, '11 07:44:53AM

Try booting in 32 bit mode. The apple usb modem doesn't work in 64 bit



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No more FAX on the new 15" Mac Book Pro
Authored by: fahirsch on Jun 27, '11 07:49:17AM

I believe it's Snow Leopard that doesn't like faxes. Tried to send a fax with my Apple USB Modem (and MacPro) and discovered that it didn't dial, althought it works as a modem



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No more FAX on the new 15" Mac Book Pro
Authored by: theorik on Jun 27, '11 08:18:09AM

I do not think it's Snow Leopard. I have been faxing with SL for quite some time with an Apple USB modem. But I haven't used any special software (and my Macs are 3+ years old).



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No more FAX on the new 15" Mac Book Pro
Authored by: diamondsw on Jun 27, '11 10:59:08AM

Snow Leopard faxing works perfectly fine. I use my Mac Mini (now on 10.6.8) for that a couple times a month.



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No more FAX on the new 15" Mac Book Pro
Authored by: idji on Jun 27, '11 07:58:44AM

Judging from the screenshots posted online (http://www.cultofmac.com/mac-os-x-10-7-lion-a-guided-tour-%E2%80%93-whats-inside-of-developer-preview-3/95596) , Printers and Faxes has been replaced by "Print & Scan" in the OS X Lion System Preferences.



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No more FAX on the new 15" Mac Book Pro
Authored by: asher on Jun 27, '11 08:35:51AM

Try restarting in 32 bit mode.



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No more FAX on the new 15" Mac Book Pro
Authored by: CVBruce on Jun 27, '11 08:58:02AM

I have Snow Leopard 10.6.7 on MacBook Pro 13" running in 64bit mode. Fax works just fine. I have an apple usb modem installed on my Mac Mini Core Duo running Snow Leopard 10.6.7 32bit mode, and I can send Faxes from the MacBook via the modem on the MacMini. Everything is working fine.

Don't know about Faxstf, as I just use the built in software.



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No more FAX on the new 15" Mac Book Pro
Authored by: wallsbk on Jun 27, '11 09:39:38AM

Just to be clear, the newest 2011 MBPs boot by default into the 64-bit kernel, unlike older MBPs. Everything from the Core 2 Duo on runs Snow Leopard or later with a 64-bit OS.

There's a good chance the FaxSTF software uses a kernel extension that's 32-bit only. Try rebooting while holding down the "3" and "2" key.

If it works that way, nag Smith Micro for an update...



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No more FAX on the new 15" Mac Book Pro
Authored by: chaoswerks on Jun 27, '11 09:27:11AM

In Mac OS X [Redacted], the system pref pane is called “Print & Scan”.

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"Suburbia is where the developer bulldozes out the trees; then, names the streets after them." - Bill Vaughn



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No more FAX on the new 15" Mac Book Pro
Authored by: keri on Jun 28, '11 08:48:07AM

How is this abandonment of faxing support going to work with the Apple Developer program?

Specifically, I am trying to register (as a company) and the Apple Developer folks ONLY accept faxed documents. I've been going crazy finding a convenient way to FAX to them (they keep asking for other variations of our corporate documentation). I specifically asked if they could accept scanned/PDF-ized versions of the documents and the reply was a flat "NO" - citing "security reasons" (!!)

Does anyone know if this policy at Apple will be changing? (asked hopefully)



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No more FAX on the new 15" Mac Book Pro
Authored by: poenn on Jun 27, '11 12:17:21PM

Apple’s USB fax modem is not supported under the 64 bit kernel. Faxing works fine in 32 bit either with the built-in fax function or (a little more feature-rich) using pagesender. I have successfully used the US Robotics USR5637 usb fax modem instead of Apple’s.

Edited on Jun 27, '11 12:18:48PM by poenn



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No more FAX on the new 15" Mac Book Pro
Authored by: rab777hp on Jun 27, '11 02:54:42PM
If you have to fax, use hellofax

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No more FAX on the new 15" Mac Book Pro
Authored by: bedouin on Jun 27, '11 08:40:34PM

Wow, that's an app I totally forgot about.



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No more FAX on the new 15" Mac Book Pro
Authored by: zpjet on Jun 27, '11 09:05:17PM

So, how does this count as HINT? Telling that I have a problem running software which was lastly updated in 2007? With no solution offered?



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No more FAX on the new 15" Mac Book Pro
Authored by: calitinilo on Jun 27, '11 11:53:17PM

The origin of the pb can be resume like that (I update to 10.6.8 on two machines - one Imac Core i3 and a very new recent MacBook Pro i7 15"..)
Since long time I use PageSender with success.
USB Apple Modem work well on desktop iMac i3 but
on MacBook i7, when connected a warning window is displayed indicating that "Unsupported You cannot use an Apple USB Modem with this computer"...
To conclude, on new MacBook another modem must be tested and used...

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caliti - Powerbook TI 867 - 10.4.8 -



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No more FAX on the new 15" Mac Book Pro
Authored by: adrianm on Jun 27, '11 11:57:18PM

I have a new 15" MBP. The prefs pane is called "Print & Fax" (language preferred order is UK English, US English). The one printer I have installed has tabs for Print and Scan.

I have no need to fax, but if I go into Print & Fax, click [+] choose Fax from the toolbar, I'm greeted with the option of a Bluetooth DUN fax 'machine'. The built-in help describes this process too.

So, I'd say new 15" MBP 10.6.8 certainly has not dropped support for fax.

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~/.sig: not found



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No more FAX on the new 15" Mac Book Pro
Authored by: tingo on Jun 28, '11 06:11:32AM

Fax protocols are a tricky thing. I guess a charitable way of putting it is that the decreasing user base hasn't allowed them to keep up with newer developments. My Internet connection is via WiFi and my phone line is VoIP only. Because I live in a place where some administrations still use faxes, I tried to get something working and spent hours at it with the techs at my IP's, but we eventually had to give up, admitting to each other that those protocols just can't talk to each other.

So for sending, which happens about once a year, I go out and find someone that has a fax. For receiving, there are those services (like K7.net) that wil provide you with a number and turn your fax into a tiff file that then gets forwarded to your mail account in attachment. I believe some online paying services will also turn your files into a fax and send it for you.

STF? That's brave of you, but maybe they got better in the recent past. I gave up on that one back in OS 9 (or was it OS 8?), such a lousy unstable app...

Edited on Jun 28, '11 06:13:32AM by tingo



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No more FAX on the new 15" Mac Book Pro
Authored by: John Frum on Jun 28, '11 07:06:53AM

The handwriting's been on the wall on this for some time. If not now, it's going to get you eventually. Unless you have to have group faxing functions (that probably have better alternatives), your best bet is to get familiar with the fax-via-web services and select one. After evaluating several I selected fax1.com for sending (best graphics quality, no self-promo on faxes, free) and eFax for receiving (unlimited incoming faxes to email at no charge). My Apple modem's been retired for nearly two years.

Edited on Jun 28, '11 07:09:27AM by John Frum



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No more FAX on the new 15" Mac Book Pro
Authored by: jamesdmacworld on Jun 28, '11 11:05:24AM

It’s not snow leopard or the Fax STF software. When I plugged the modem in a window appeared and it said

Unsupported : A icon of a yellow triangle with an explication mark.

You can not use a Apple USB Modem with this computer.

New Mac Book Pro 15”



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No more FAX on the new 15" Mac Book Pro
Authored by: jamesdmacworld on Jun 29, '11 07:35:49AM

Here is the work around that I found. You must start the computer in 32 bid mode. This will work with system (10.6.8) and the apple USB modem. But with Tiger -- IT WILL NOT BE SUPPORTED! Got this straight from APPLE TECH SUPPORT>
They no longer make the USB modem and suggest that companies that make modem are and might have some already. I sent an e mail to a company and waiting for their reply.



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No more FAX on the new 15" Mac Book Pro
Authored by: dysan on Jun 29, '11 10:20:45PM

I have to agree with zpjet... how does this qualify as a hint? There's no workaround, this really is more of a forum type post; of the sort "Hey, I noticed this odd thing, anyone else having this problem, or have a solution?"

I like checking out Mac OS X Hints from time to time, there's a lot of neat stuff on this site, but I don't think this qualifies as a hint. Are you guys that hard up for good hints? I would have thought that you receive a fair amount of valid hints that you wouldn't need to post something like this. Disappointed....



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No more FAX on the new 15" Mac Book Pro
Authored by: jamesdmacworld on Jun 30, '11 07:21:53AM

Hi
On my post on June 29- I meant to say----- THE NEW SYSTEM-- LION! Sorry



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