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Recover Download Pictures bar in Entourage Apps
The latest MS Office 2008 for Mac update (12.2.7) has been out for some time now, and there's an important glitch worth knowing, related to Entourage.

In all previous versions of Entourage, when one received an email with rich HTML formatting, embedded images, formatted text, etc. would not display properly and instead one would see either empty boxes or boxes containing question marks. At the same time, a yellow bar would appear atop the message preview pane containing the message 'To protect your privacy, some pictures in this message were not downloaded' along with a Download Pictures link. Clicking on the Download Pictures link would reveal the message in all its rich HTML glory.

With this newest update, I've noticed that the yellow bar no longer appears automatically, because the preview pane is not actively updated to display the bar when needed. Instead, you might just see an incomplete email (with or without those question marks showing), and not even realize something is missing.

To force the yellow bar to display (so you can click on the Download Pictures link and see the full email), you need to do something to force the Entourage window to redraw itself. I've found the simplest way to do this is to toggle off and then on one of the options under Entourage's View menu.

To make this as simple as possible, I choose an option with a keyboard shortcut: Shift+Command+L to toggle off and then on the Quick Filter bar at the top of the Entourage window. Do this (press the keyboard shortcut TWICE) whenever you suspect you're missing HTML formatting/images in an email you're reading, and you'll get your yellow bar back in order to press the Download Pictures link. (This needs to be done each time such a message is received.)

[crarko adds: I haven't tested this one.]
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Recover Download Pictures bar in Entourage
Authored by: scotty321 on Dec 03, '10 07:49:27AM

Another way to trigger this is to switch to the calendar and back, or switch to the address book and back.



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Recover Download Pictures bar in Entourage
Authored by: ecovelli on Dec 03, '10 04:01:29PM

You can also slightly resize the window.



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Recover Download Pictures bar in Entourage
Authored by: 39JPS58 on Dec 07, '10 01:44:33PM

None of the techniques mentioned so far work for me (toggling on 'View' options, resizing window, etc.). I'm desperate. Email isn't much good if you can't see it. What are some other ways to get the 'Download Pictures' bar to reappear?



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Recover Download Pictures bar in Entourage
Authored by: dzurn on Dec 09, '10 11:07:16AM

I use Cmd-T to mark the message as UnRead, then the "download pictures" alert shows up at the top of the message window. You still have to click it. Then Cmd-Shift-T to mark the message as "read".

There's an update to Entourage to version 12.2.8 that is out now (there's also an update for the Web Services edition to 13.0.7) that should also fix some crashing issues with attachments, but I haven't gotten the update to install yet.

Darryl

[updated for spelling & alert location]

---
Madness takes its toll.
Please have exact change.
Edited on Dec 09, '10 11:10:02AM by dzurn



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Recover Download Pictures bar in Entourage
Authored by: RussellK on Dec 09, '10 01:47:28PM

It is worth mentioning that the method I described works when viewing the message in the Preview Pane...perhaps if these methods are not working, it is because you are viewing your messages in their own new windows?

At any rate...I've installed yesterday's 12.2.8 update, and this seems to fix the problem for me! (Stay tuned for mentions of anything else MS may have "broken" with this latest update...sigh.)



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