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10.6: Fix a Drobo issue on non-64bit-capable Intel Macs Storage Devices
Snow Leopard only hintIf you installed the latest version of Drobo Dashboard (currently v1.6.1) on Snow Leopard, and you're also unfortunate enough to have a Intel Mac that doesn't support 64-bit, then you might notice a drop in performance of your Drobo, and possibly your system altogether.

Check your Console logs. If you see something like this...
com.apple.launchd[1]  (com.datarobotics.ddservice64d[325]) posix_spawn("...."): Bad CPU type in executable
com.apple.launchd[1]  (com.datarobotics.ddservice64d[325]) Exited with exit code: 1
com.apple.launchd[1]  (com.datarobotics.ddservice64d) Throttling respawn...
...then the Drobo installation software installed the 64-bit binaries and kexts, even though your machine doesn't support them. Here's how I fixed it.



The following commands are taken from the official Drobo uninstall script found here:

/Library/Application Support/Data Robotics/Drobo Dashboard/Drobo_Dashboard_uninstall.sh

I cut out the code that uninstalled the 64-bit support, and executed those commands directly in a Terminal window. (Each command is shown on its own line.)

*** WARNING: Make sure that you have stopped the Drobo Dashboard and unmounted your Drobo prior to executing these commands!
 sudo killall -9 ddserviced
 sudo launchctl unload /Library/LaunchDaemons/com.datarobotics.ddservice64d.plist
 sudo rm -rfv /Library/LaunchDaemons/com.datarobotics.ddservice64d.plist
 sudo rm -rfv "/Library/Application Support/Data Robotics/Drobo Dashboard/DDService64d"
 sudo kextunload -v /System/Library/Extensions/DRI_iSCSI_Initiator64.kext
 sudo rm -rfv /System/Library/Extensions/DRI_iSCSI_Initiator64.kext
 sudo kextunload -v /System/Library/Extensions/TrustedDataSCSIDriver64.kext
 sudo rm -rfv /System/Library/Extensions/TrustedDataSCSIDriver64.kext
If this doesn't fix the problem, uninstall and reinstall the Drobo Dashboard, and call your friendly Drobo customer service rep.
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10.6: Fix a Drobo issue on non-64bit-capable Intel Macs | 2 comments | Create New Account
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10.6: Fix a Drobo issue on non-64bit-capable Intel Macs
Authored by: Beorn on Nov 13, '09 09:09:26AM

Thanks for the heads-up on this - my Drobo is connected to a Core Duo Mac mini and my logs have been flooded with those errors. Seems to have done the trick!



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10.6: Fix a Drobo issue on non-64bit-capable Intel Macs
Authored by: plambert on Nov 25, '09 10:20:50AM

The only thing actually necessary in all of that is to unload the ddservice64d launchctl service. Use the -w option to ensure it remains disabled over reboots.


sudo launchctl unload -w /Library/LaunchDaemons/com.datarobotics.ddservice64d.plist

Having the other files on disk doesn't much matter, and the uninstaller will remove them if/when you uninstall the Drobo Dashboard software.



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