Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

10.5: Disable searching for support articles in Help Viewer System 10.5
In OS X 10.4 and earlier, you could configure Help Viewer not to search the web for support articles related to whatever it was you were getting help with. In Leopard, however, this setting appears to be hidden as a result of the removal of most of Help Viewer's GUI.

To prevent searching for support articles, open Terminal and type this command:
defaults write com.apple.helpviewer HVIncludesKBSearches -bool NO
This can be useful if you don't want Help Viewer to contact Apple about your searches, or to just speed up your searching. To restore the default behavior, repeat the above command, but change NO to YES.

[robg adds: This works as described.]
    •    
  • Currently 2.10 / 5
  You rated: 2 / 5 (10 votes cast)
 
[7,863 views]  

10.5: Disable searching for support articles in Help Viewer | 5 comments | Create New Account
Click here to return to the '10.5: Disable searching for support articles in Help Viewer' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
10.5: Disable searching for support articles in Help Viewer
Authored by: n1mie on Mar 17, '09 08:13:36AM

Not sure why someone would be against Apple knowing their help searches. I certainly hope Apple is using that information to improve their products and/or the help that is provided with them. The down side of being a power user is that most of the help is written to a much lower level.

---
--Chip



[ Reply to This | # ]
10.5: Disable searching for support articles in Help Viewer
Authored by: Dr. T on Mar 17, '09 10:54:14AM

Some of us have slow internet connections, and these internet Help file retrievals can take forever.

I wouldn't mind Apple knowing about my Help queries if it would actually DO something with the data (such as prepare real manuals for its applications and OS.



[ Reply to This | # ]
10.5: Disable searching for support articles in Help Viewer
Authored by: excarnate on Mar 17, '09 02:08:07PM

The reason why I turn it off is because I don't trust Apple (to do the right thing for me as a consumer). Do you?



[ Reply to This | # ]
10.5: Disable searching for support articles in Help Viewer
Authored by: palahala on Mar 17, '09 02:33:05PM

> The reason why I turn it off is because I don't trust Apple

But you do trust that setting this default to "No", does in fact stop sending the search text to Apple? ;-)



[ Reply to This | # ]
10.5: Disable searching for support articles in Help Viewer
Authored by: dilvish1984 on Mar 17, '09 02:40:38PM
The GUI interface for this setting is actually still there, it's just a little hidden. To the left of the search term entry field, there is a drop-down "disclosure" triangle next to the magnifying glass icon. Click either of these and a menu will appear with the following (check-markable) entries:
Search [current topic application name] Help
Search All Help
----------------------------
Include Product Support Searches
The last menu item toggles the setting that you're modifying using the "defaults" terminal command in your hint.

[ Reply to This | # ]