Resolve problems with Office 2008 update installation
Dec 12, '08 07:30:00AM
Contributed by: dhaudi2
I've had a hard time updating Office 2008, getting an error that states "You cannot install Office 2008 12.1.x on this volume. The version of the software required to install this update was not found on this volume." Even a clean reinstall from the source Office disk did not fix this issue. After several back-and-forths with Microsoft, the following solution worked.
- Run the Remove Office app, which is located in /Applications » Microsoft Office 2008 » Additional Tools.
- Delete the following files and folders:
- /Users/(me)/Library/Preferences/(all files that start com.microsoft)
- /Users/(me)/Library/Preferences/Microsoft
- /Users/(me)/Library/Application Support/Microsoft
- /Users/(me)/Microsoft User Data
- /Users/(me)/Documents/Microsoft User Data
- /Users/(me)/Documents/Office Projects
- /Library/Receipts/(all files that begin with Office 2008)
- Reinstall from the Office source disk and update.
A word of caution: back up your personalized settings before erasing the Office files. If you use Entourage for your email, back up your Entourage data in your user's Documents » Microsoft User Data » Office 2008 Identities » Main Identity folder by copying it to the desktop. If you have created templates, back those up by copying them to the desktop from your user's Library » Application Support » Microsoft » Office » User Templates folder.
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