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10.5: A fix for Mail.app not showing IMAP sub-mailboxes Apps
When setting up a new Leopard machine, I couldn't get any of my sub-mailboxes to show up under the mailboxes as they were on my other machines. The trick to fix this was to go into the Advanced tab of the settings for each IMAP mail account in Mail's preferences, and remove the IMAP path that's now defaulting to INBOX. When you remove this entry, Mail finds the rest of the mailboxes, and puts them back where they have always been, under the inbox for each account.

While there are similar hints related mostly to Gmail, this particular issue doesn't seem to be covered by any existing hints.

[robg adds: I've not seen this issue myself, but I migrated my Mail accounts from my prior system. If you can confirm (or contradict) please post in the comments.]
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10.5: A fix for Mail.app not showing IMAP sub-mailboxes | 16 comments | Create New Account
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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: patpro on Mar 12, '08 08:06:10AM

Unfortunately, it will backfire at you.
The new Mail.app does nothing but listening to the IMAP server that says "hey my PATH is 'INBOX'".
If you reset this setting in Mail, you'll soon be prompted to restore it, again and again (at least if the server is Courier-IMAP).

---
http://www.patpro.net/



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: LooseBruce on Mar 13, '08 03:36:48AM

The behavior that you're experiencing, "mail.app insisting on an imap prefix of INBOX" is dependent upon what imap server your host is running. From my research it appears that it's UW-IMAP that exhibits this behavior whereas another imap server, such as Dovecot, does not. Dovecot communicates the correct prefix for your mail client to use whereas UW-IMAP does not, thus mail.app needs your help when it connects to UW-IMAP. Here, Leopard, mail.app v3.2, receiving mail via Dovecot IMAP server, my imap prefix setting is left blank and mail does not complain. Check with your host.



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: vasiliki on Mar 12, '08 08:22:27AM

I had the same experience as patpro where I deleted "INBOX" in the IMAP path and Mail kept asking me whether I wanted to change it back until I finally relented. I'm now used to looking a little further down the sidebar for my subfolders instead of in the old mailbox/inbox location. Not the first time Apple made me change my habits!



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: eDogg on Mar 12, '08 08:41:12AM

I can confirm that this "fix" does indeed make Mail.app start nagging you about your path. I took the path of least resistance like the other commenters here and just accepted that my subfolders will be grouped differently. With a few keyboard shortcuts, I find I am just as efficient. From the message list, Shift-Tab gets you to the sidebar. From there, type the first 2 or 3 letters of the folder and it jumps right to it. For example, I have a sub-mailbox called "Receipts". From the message list of my inbox, I press Shift-Tab then type Rec and I am in that folder.

Joel Clermont



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: monickels on Mar 12, '08 09:31:44AM
Same thing here: you'll constantly get an annoying message that can't be turned off. Seems to pop up whenever I move or delete a message in that mailbox. Screenshot of the message.

---
A Way With Words: The lively public radio show about language. http://www. waywordradio.org/

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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: michtic on Mar 12, '08 01:50:21PM

same for me, I haven't given up, I'm still holding on



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: afb on Mar 12, '08 02:30:14PM

I had that prefix window come up for my fastmail.fm account and until a few days ago resisted letting Mail.app add the prefix. Even though the account is supposed to use the prefix, it had worked for years without it, so why change it.

But I did. And after some hours of trying, the mailboxes not showing up, or the sent, trash, etc. folders on the server not being recognized at such, deleting the account and starting from scratch and copying everything from the server worked. And for better or for worse, the imap folders are grouped along with the rest, away from the inbox. Certainly a bit frustrating that Apple didn't deal with this a little more smoothly.



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: 8523mine on Mar 12, '08 02:38:37PM

Any suggestion for the migration of mailboxes in mac mail with the user using pop access to an exchange server? These local mailboxes are being copied over but not recognized from Tiger to Leopard. I am having to import each MBOX file seperately. Help?



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: AmericasPrinter on Mar 12, '08 03:36:04PM

I migrated to Leopard and Mail.app did not change my imap path prefix to "INBOX."

I also prefer the old appearance of having my account subfolders listed below my inbox. I even called Apple about this.

Mail.app will only alert you to change the path prefix every time you re-launch Mail.app. If you keep it open (as I do) it does not prompt the alert after it asks one time. It is annoying but since I only close Mail.app once a week or so it does not bother me.

One big dilemma with this structure is that you can not add a subfolder to the root level of your imap account. You can add subfolders nested inside other subfolders. If you want to add a subfolder to the root level of the imap account you will need to either connect to the account with a Mac running Tiger or temporarily change the imap path prefix to "INBOX" add the folder you want and then remove the path prefix again.



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: mjdenes on Mar 12, '08 03:37:54PM

I am trying to find the folder "APPLE MAIL TO DO" that disappeared from the LEOPARD mail on my mac. ANy idea where this disappeared? I do not see the stuff you refer to in the ADVANCED PREFERENCES for the MAIL.app either..........................
This folder shows up on my iphone, and in my folders for aol.com but not on the MAX OS X MAIL...................hhhmmmm



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: ZZamboni on Mar 12, '08 03:45:09PM

I have also noticed the prompt asking you to change the prefix back to what the IMAP server suggests. Unfortunately, in my server I have a few IMAP shared folders (outside my mailbox) that become invisible if I set the prefix. So far I keep denying the change every time it asks, but I would love to find a way to make it stop. Maybe it's time to go hunting in the server to see where the setting is kept (I'm also using Courier IMAP).



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: nigelbruin on Mar 12, '08 03:46:34PM

Mail.app 10.5 wants to add the Apple To Do folder (why?) and is insistent that the IMAP prefix is set according to the IMAP server's own settings.

In may case, Fastmail, all was well until I finally relented and accepted the prompted change to "INBOX". Then I lost access to my sub-folders and everything was messed up, sync'ing, etc.

The remedy was to delete the IMAP prefix, copy the server folders back to the mac, delete everything on the IMAP server, THEN change the IMAP prefix and copy everything back. Now all is well and everything is where it used to be.

So for me, the problems where when I changed the IMAP prefix with content on the server.



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: mjdenes on Mar 12, '08 06:03:28PM

what is the IMAP prefix? Not sure where and what this is?



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: nigelbruin on Mar 12, '08 06:21:36PM

In Mail.app Preferences: Accounts >> Advanced Tab

"IMAP Path Prefix"

--
Nigel Bruin.



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I see everthing twice
Authored by: SOX on Mar 13, '08 01:50:02PM

Mail.app gets duplicates of every message that comes into my .mac IMAP. how do I get it to stop duplicating all messages?



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10.5: A fix for Mail.app not showing IMAP sub-mailboxes
Authored by: rlundeen on Mar 14, '08 01:41:24PM

I have the same issue. My mail.app does not show anything but the inbox, can not find any of the submailboxes so I can't even delelte a message. I changed the path from Inbox to blank, it will show the sub-mailboxes in sidebar but they and the Inbox will be empty. Can not get a list to subscribe to the folders either. I even created a different user account and tried it, same thing. I took it to the Genius Bar at my local Apple Store, after 2 hours they had no idea how to fix it. Euntourage and any other mail program I use works great.

It worked fine for about 3 weeks after I upgraded to 10.5 then it just quit working. Don't know why.



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