Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

Fix non-responsive Office 2008 Setup Assistant Apps
In addition to this problem with installing Office 2008 on a non-startup disk, I've had an issue where for one user the Office Setup Assistant will never advance past the page where it requests contact info -- no matter how many times you hit Continue. There are no apparent errors, and I could find no postings about this on the internet. Then on the MacCast podcast this week, about 40 minutes in, caller Dave describes a solution to this vexing issue. I wanted to get it in black and white for people to find more easily.

It seems this is an issue related to permissions or accessibility of the ~/Documents folder. In Dave's case, the Office installer had set the ownership wrong on this folder, and in my case, there was a broken symbolic link to this folder. Either way, the Setup Assistant couldn't access the folder, but didn't complain about it.

I fixed the broken link, and all was well again. If you're having similar issues, make sure in the Finder (with Get Info) or Terminal (ls -l) whether you have read/write permission for your ~/Documents folder, and you should be able to get past this problem. Much thanks to Adam Christianson and Dave at the MacCast for finding this solution.
  • Currently 3.25 / 5
  You rated: 4 / 5 (8 votes cast)

Fix non-responsive Office 2008 Setup Assistant | 1 comments | Create New Account
Click here to return to the 'Fix non-responsive Office 2008 Setup Assistant' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
Fix non-responsive Office 2008 Setup Assistant
Authored by: jove4015 on Oct 24, '08 10:12:04AM

I had this same problem but my permissions were fine. There was a symbolic link *within* my Documents folder pointing to "Microsoft User Data" off in some place that didn't exist (I know I didn't put that there - what *are* they doing?) so anyway, if this didn't work for you, look for that.

[ Reply to This | # ]