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How to upgrade Readiris Pro to the newest version Apps
I noticed while browsing macupdate.com that Readiris Pro 11.6.2 (OCR software) is out. As a user of Readiris Pro 11.5.3, I wondered if an upgrade was available. Clicking the link at macupdate.com took me to a page that would let me buy the full version for the full price, but contained no hint as to whether an upgrade path was available. Searching the Iris site drew a blank, so I sent their tech support a short query.

Their answer kind of surprised me, but it was 'yes, if you contact us.' In their email reply to me, they stated that "...because of piracy issues, we provide updates only to customers who contact us."

So if you're a Readiris customers, drop them an email to get your free upgrade to the latest version.
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How to upgrade Readiris Pro to the newest version | 8 comments | Create New Account
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How to upgrade Readiris Pro to the newest version
Authored by: dbhill on Mar 05, '08 08:14:49AM

I contacted ReadIRIS after seeing the posting a week ago. Today I got confirmation that they received my inquiry, and would respond soon. So if you want the update, be patient.

~Dennis



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How to upgrade Readiris Pro to the newest version
Authored by: kol on Mar 05, '08 08:22:40AM

I recently bought this and it's showing version 11.6.3.



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How to upgrade Readiris Pro to the newest version
Authored by: blumenberg on Mar 05, '08 09:31:30AM

And if you have the luck to be outside of the u.s. or canada you have to pay more than double for the software: EUR 152 -- converted to USD 232,04 !! Don't believe they will answer your question why that is so.

Today I received a promo offer (valid for 7 days): EUR 99.99 and if check the price in the online store if i was an u.s./canadian customer it's going down to USD 54 -- that's EUR 35,37 -- a third. Why is that so? No answers, yet.



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How to upgrade Readiris Pro
Authored by: laudet on Mar 05, '08 04:34:01PM

Over the years, I had to request support for various reasons: new computer, new motherboard, etc. The latest mishap was the disaster caused by installing Leopard with the "upgrade" option. Well, tech support at ReadIris replied, inferring that since I had asked for new licence code more than three times.... I was installing illegal copies. My retort was that I had better things to do in life than hassle ReadIris tech support, and that there were probably more insidious ways of robbing them of a few bucks. That was more than a month ago. They never followed through on their promise to send a new key as soon as I would send them invoices of my purchase, which I did (send them all the invoices of the original purchase and all the upgrades I had paid for). So the next time I pick a scanner, I'll buy one that bundles another company's OCR.



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How to upgrade Readiris Pro to the newest version
Authored by: dfbills on Mar 05, '08 05:14:44PM

What is the contact address?

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-d



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How to upgrade Readiris Pro to the newest version
Authored by: jbaigis on Mar 05, '08 06:14:21PM

I've contacted their support numerous times trying to get a Universal Binary version of 11.x, I have purchased the 11.x prior to it being Universal. I've never gotten an appropriate response! I've sent them my license keys, etc. They won't give me anything without an INVOICE. Honestly the WORST customer service interaction I've ever had. I can post their pathetic email responses for those who are really interested in seeing.



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How to upgrade Readiris Pro to the newest version
Authored by: pres on Jun 03, '08 05:53:45PM

Last night I sent a nice polite email to support@irisusa.com (even though I'm in Japan) and included the top part of my registration email including my customer number, and they emailed me the ftp link this morning.

That said, their policy to hide any software updates from their own paying customers may well be reducing piracy...simply because it makes the company look inept and the software less worth pirating to begin with. A fiendishly clever strategy!



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How to upgrade Readiris Pro to the newest version
Authored by: dfbills on Jun 10, '08 09:31:19PM

I finally got the upgrade via email- 6 months later.

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-d



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