Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

Fix Adobe CS3 Updater and Acrobat crash on launch Apps
I've had repeated instances of the Adobe CS3 Updater and Acrobat crashing on launch. Apparently this is a common problem. I've been told by Adobe to uninstall CS3, run the CS3clean script, then reinstall. Today, I didn't feel like doing it for a fourth time, so I did a bit of troubleshooting, and came up with the following solution. In Terminal, do this:
$ cd /Library/Application Support
$  ls -l | grep Adobe
See what the owner and group on the Adobe folder are; if you see your username in the third column, then run this command:
sudo chown -R root:admin Adobe
This fixed it for me; CS3 Updater and Acrobat no longer crash on launch.
    •    
  • Currently 2.67 / 5
  You rated: 2 / 5 (6 votes cast)
 
[24,735 views]  

Fix Adobe CS3 Updater and Acrobat crash on launch | 13 comments | Create New Account
Click here to return to the 'Fix Adobe CS3 Updater and Acrobat crash on launch' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: kangorillas on Dec 11, '07 09:04:53AM
when i enter the first command i get this error message "-bash: $: command not found" any thoughts?

[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: Marc Wolfgram on Dec 11, '07 09:37:32AM

The '$' in the example is the shell prompt character... enter the commands that follow the prompt.

cd /Library/Application Support
not
$ cd /Library/Application Support

The Terminal can be a dangerous place if you're unsure of what you're doing.
—Marc



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: rmanke on Dec 11, '07 10:38:25AM

The first command should be:
cd /Library/Application\ Support


(The backslash is required before the "space" in the pathname)



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: diuliano on Dec 12, '07 04:33:16PM

Are you using "sudo" at the beginning of the command? And is the chown syntax correct? If so, it sounds like you've got a corrupt bash_profile, and it's lost the path to the bin directory where these commands are.



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: asher on Dec 11, '07 10:12:19AM

This was not a problem on a recent install of CS3 Design Premium. Owner and group were OK.



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: rmanke on Dec 11, '07 10:40:20AM

The first command should be revised to say:

cd /Library/Application\ Support


(the backslash is required before the "space" in the path.)



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: diuliano on Dec 12, '07 04:34:41PM

You are correct; hasty typing.



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: rootryan on Dec 12, '07 07:04:27AM

I had this problem with acrobat. If you get info on the application, then down at the plug-ins section, uncheck the updater, it'll fix a crash on start situation.

Though I guess this puts all the blame on the updater itself. At least you can open acrobat again.



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: tirerim on Dec 12, '07 08:16:33PM

Note that you don't actually need to pipe the output of ls to grep to see the listing for a directory; you can just do

ls -ld Adobe

instead.



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: kangorillas on Dec 13, '07 10:04:17AM
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: diuliano on Dec 13, '07 07:18:55PM

That message is usually due to the need to activate from within Illustrator, Photoshop, or InDesign; have you done that? If so, and you continue to get the message, you may try deactivating one of the other apps, which deactivates the entire suite, then reactivate and see if that gets it.



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: jeo on Jan 28, '08 11:20:20AM

This solution worked for me, but in some cases (I am fixing this in multiple locations) I also needed to add write permissions to the group in order to get the updater to work. Otherwise it said it couldn't write the temporary files.

sudo chmod -R g=u Adobe



[ Reply to This | # ]
Fix Adobe CS3 Updater and Acrobat crash on launch
Authored by: dumbuser on Aug 09, '09 11:40:39AM

I have been using acrobat 8.0 and photo shop from a long time. But last week it started to crash.
I have tried this as well. Acrobat opens for 15-20 secs but then crashes without any pop ups. I have monitored this on the console and here is the output:

terminate called after throwing an instance of 'std::runtime_error'
what(): CMutexObj::CMutexObj init lock error - : No such file or directory
terminate called after throwing an instance of 'std::runtime_error'
what(): CMutexObj::CMutexObj init lock error - : No such file or directory

I have tried the other probable solution of unchecking the adobe updater from the plugins but that also does not solve the issue.




[ Reply to This | # ]