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10.4: Fix Word save issues on SMB-mounted Homes Apps
I'm sure many of you have been plauged by MS Word file saves and Networked Home directories. Briefly, the problem is that the user will get an error message that states "Word cannot save this document due to a naming or permissions error on the destination volume" (the first save will work; subsequent save will show the error). Up until now, there have been a few suggestions for fixes with Tiger:
  1. Create a .TemporaryItems folder at the root of the Automounted Home Directory, as in this hint.
  2. Make sure ~/Library -> Caches -> TemporaryItems is located on the same volumes as the Home directory (only needed if ~/Library/Caches are symlinked locally.)
  3. Set certain preferences in Word.
I believe these fixes, and the numerous suggestions available on the Internet, have been for AFP-mounted network Home directories, and have been a fixed issue since 10.4.3 and/or 10.4.6.

However in our environment, we use SMB-mounted network Home directories, and Apple's SMB client seems to have some issues. Here are two variations on a fix that worked for us:
  1. Where ~/Library/Caches are symlinked to the local HD:
    There must be a .TemporaryItems at the root of the Network HomeDir. In the .TemporaryItems folder are folders by the name of folders.{uid} (i.e. folders.1492482). This folder should be symlinked to the local hard drive. Symlinking that folder to the same directory as the local caches folder seems to work well.
  2. Where ~/Library/Caches are stored on the Network Home Dir:
    There must be a .TemporaryItems at the root of the Network HomeDir. In the .TemporaryItems folder are folders by the name of name of folders.{uid} (i.e. folders.1492482). This folder should be symlinked to somewhere in the User's directory. Symlinking that folder to the ~/Library -> Caches -> TemporaryItems seems to work well.
These fixes worked for us...
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10.4: Fix Word save issues on SMB-mounted Homes | 3 comments | Create New Account
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10.4: Fix Word save issues on SMB-mounted Homes
Authored by: allanmarcus on Jun 29, '06 11:50:00AM

We found that if you turn off the "Save preview picture with new documents" option in the save prefs, it solves the problem.



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10.4: Fix Word save issues on SMB-mounted Homes
Authored by: DavidRavenMoon on Jul 03, '06 10:22:33PM

I haven't had any problems, but then we use AFP, and not SMB for our Windows file server.

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G4/Digital Audio/1GHz, 1 GB, Mac OS X 10.4.6 • www.david-schwab.com



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10.4: Fix Word save issues on SMB-mounted Homes
Authored by: ephramz on Jul 06, '06 07:29:00AM

I'm having a slightly different problem where I get the error "This is not a valid file name" whenever I try to save a document in Word (v11.2 on OS 10.4.7) on a network shared volume. I've tried all these solutions:
- create and set the correct permissions (chmod 1770) on /Volumes/ServerHD/.TemporaryItems and /Volumes/ServerHD/Users/username/.TemporaryItems
- deleted and created a new Normal template file in case it was infected with some macro virus (as some have suggested)

I can create and modify files in the terminal in the /Volumes/ServerHD/.TemporaryItems directory no problem from the same user Word is running under, so permissions don't seem to be the problem there.

As others have mentioned, I can save once with a new document, then subsequent saves don't work. Trying to edit and save an existing network file never works.

I don't have any weird characters in the filename or the path I'm trying to save to except a space in one of the directory names. Could this be a problem? Any other ideas or solutions?

Thanks for any help with this annoying recurrent problem.



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