Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

Recover from an iPod stuck in 'eternal Apple' mode System
This is not operating system-specific, but I want to get it on the record somewhere since I could not find the solution anywhere else.

Last week, my third-generation 30GB iPod refused to go beyond the Apple logo on startup. It would power up, flash as if trying to go to the menu, but instead it would just show the Apple again. I tried all the usual recovery methods: resetting (hundreds of times and a couple of different ways), disk scans from the diagnostic menu, restoring with the latest iPod software and with an older version, fsck, using Disk Utility to repair and erase, Disk Warrior, letting the battery drain, everything.

Nothing worked ... until I used Disk Utility to reformat the disk with the "Zero Out Data" option (in the Security pop-up) enabled. This, apparently, reformatted the drive in such a way as to account for bad sectors. It took about an hour.

After that, I restored it with the latest iPod software, and to my delight, it booted normally. It now works fine.
    •    
  • Currently 2.67 / 5
  You rated: 4 / 5 (6 votes cast)
 
[38,431 views]  

Recover from an iPod stuck in 'eternal Apple' mode | 13 comments | Create New Account
Click here to return to the 'Recover from an iPod stuck in 'eternal Apple' mode' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: jasenko on Nov 22, '05 06:49:32AM

I had a similar problem recently (3rd gen 15GB ipod), for me, erasing it completely using Disk Utility solved the problem, so I think that zeroing all data is just a coincidence and not a rule to solve the problem.
It looks like all 3rd generation iPods are ready to die now, so much for the quality hard drives. Expect more problems soon, I had plenty.



[ Reply to This | # ]
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: monickels on Nov 22, '05 09:13:40AM

I doubt it was a coincidence: I had already erased the drive without zeroing it. In fact, I did it a couple of times.

---
Double-Tongued Word Wrester: a growing dictionary of old and new words from the fringes of English.



[ Reply to This | # ]
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: winddog on Nov 25, '05 07:47:50AM

Similar problem here. My 3G 30gig iPod passes every test when in disk mode. I have run everything, ie disk utility, pdisk, drive genius, disk warrior, etc. - no problems. I also erased and zeroed out all data and free space. The installed loads the operating system but when it reboots for the second time it gets stuck at the Apple logo. It does fail the HDD SCAN with 0X00000059 WR FAIL message immediately. It started doing this a few months ago and if I warmed the drive up by writing a large amount of data it would pass the HDD SCAN and then boot. Maybe sector 0 is bad?? Any ideas?



[ Reply to This | # ]
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: zedwards on Nov 22, '05 07:08:34AM

Similarily, I have had it where my ipod would not start up and just make clicking noises. I ended up slightly whaking it on my desk and it started to work.



[ Reply to This | # ]
Bad Sectors on iPod Drives
Authored by: jguice on Nov 22, '05 08:33:19AM

I often feel better too after a slight whack.


=]


BTW. Zeroing all data in Disk Utility will flag bad sectors on a hard drive whereas the usual (quick) format method just zaps the relevant file table entries.



[ Reply to This | # ]
ominous clicking noises
Authored by: untitled90 on Nov 22, '05 09:28:28AM

clicking is often an early sign of hard disk failure. though disks may continue to work, your data could easily become more corrupted. you might want to run tests on the drive in your clicking ipod to make sure it is as healthy as it seems.



[ Reply to This | # ]
ominous clicking noises
Authored by: gidds on Nov 22, '05 02:38:49PM

Indeed. My 3G iPod died about six months ago. Initial symptoms were it taking longer to sync, and iTunes beachballing for even longer than usual.

Eventually I got around to checking the system log (/var/log/system.log) and discovered a few reports of disk errors on the iPod's drive. Complete failure followed within a week or so.

So firstly, make sure you have nothing irreplaceable on there! (Backups are ALWAYS a good idea, whether we're talking about inbuild HDs, removable ones, cameras, phones, or wherever you have important data!) Secondly, keep an eye on the system log. And thirdly, when you start seeing errors, prepare for the worst :-(

---
Andy/



[ Reply to This | # ]
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: bolah1313 on Nov 22, '05 10:41:08AM

If you have a Windoze formated iPod you CAN NOT use the Windows Format utility to recover your iPod. It could damage the HDD beyond recovery which will require replacement. However you can use the Apple Disk Utility to reformat the Windoze iPod and then connect to the PC to restore using the iPod software update. Don't ask me why a Windoze machine will do this to an iPod, but I have recovered hundreds of PC and Mac iPods using Disk Utility and the Mac can usually bring them back to life. The good news is that if it can't be recovered, the iPod warranty covers this issue, but you will save yourself a trip to an Apple store or hours long phone call to apple if you can fix it yourself.

---
Tino XIII



[ Reply to This | # ]
check SMART status
Authored by: Scripter12 on Nov 22, '05 11:58:29AM

One more data point when investigating a questionable HD is to check the SMART status. SMARTReporter (version tracker) might be able to do this. I've never used it to read the status of an iPod HD. Disk Utility might do it. I recently noticed that when I launched Disk Utility to check the permissions on an old iMac it automatically told me that the SMART status was bad and the the disk could be expected to fail soon.



[ Reply to This | # ]
check SMART status
Authored by: jacobolus on Nov 22, '05 02:35:41PM

You can't check SMART status over USB or firewire though



[ Reply to This | # ]
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: mthomas44 on Nov 22, '05 01:37:05PM

i have had a similar problem with my 15 gig 3rd gen. on and off for the last year or so, but this finally solved it, i was ready to throw this thing out the window, but today is a good day. Now illl sell it and buy a nano or something. Thank you.



[ Reply to This | # ]
Ipod Stuck on Apple Logo
Authored by: Scizzle123 on Dec 02, '05 01:35:16PM

I really hope this can help someone because the "eternal apple" scared the heck out of me when i put my friends songs on my computer and got it stuck on it. ANYWAY....Almost like the other post on this but a little different.
Plug the ipod into your computer through the USB. Next Reset the ipod By holding menu and reset, now right when you see the apple logo hold the previous button and the center select button until the apple goes away and let go. It will beep and you will now be in apple diagnostics press the select key and let the ipod do its thing. go through and run all the tests. YOUR IPOD IS NOT FIXED YET, while in diagnostics mode open itunes now go to the DISKMODE and all of your songs will show up in itunes now click on the far right ipod icon in the bottom right corner of itunes this will disconnect your ipod from the computer look at your ipod if it says okay to disconnect do it and you should be good to go. I HOPE THIS HELPS SOMEONE.



[ Reply to This | # ]
Recover from an iPod stuck in 'eternal Apple' mode
Authored by: AzMandius on Oct 09, '12 02:10:24AM

Hello monickels,
I assume the Disk Utility to reformat the disk with the "Zero Out Data" it's a MAC utility and thus should be applied on a MAC right? Or is it a software that can be installed on Windows as well?

Or should i first use Disk Utility to reformat the disk with the "Zero Out Data" on a MAC, and then i can restore the ipod via itunes on windows even?

Thank,
Regards



[ Reply to This | # ]