Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

10.4: A workaround for a Spotlight / Norton AV issue System 10.4
Tiger only hintTHE PROBLEM: Tiger's Spotlight indexing processes, when combined with Norton AntiVirus 10 Auto-Protect processes, have blocked mounting and unmounting of volumes by Disk Utility or such diagnostic/repair applications as DiskWarrior 3.0.3 and TechTool Pro 4.0.4.

THE WORKAROUND: With thanks to Symantec tech support for help. Exclude the Spotlight-V100 folder on all volumes on internal and external hard drives from NAV's auto-protect scanning. In NAV 10 Preferences -> Auto-Protect Preferences -> SafeZones, select "Everywhere EXCEPT in:" and then do this:
  1. Click on NAV 10 Auto-Protect page lock and authorize with password
  2. Click on box below above "Everywhere EXCEPT in:?
  3. Click on Add button
  4. Click on (Name of) Computer and then on .Spotlight-V100
  5. Click on Add button
  6. Click on first volume below (Name of) Computer and then on .Spotlight-V100
  7. Repeat steps 5 and 6 for each volume on each hard drive, internal and external
[robg adds: I haven't tested this one...]
    •    
  • Currently 1.00 / 5
  • 1
  • 2
  • 3
  • 4
  • 5
  (1 vote cast)
 
[7,821 views]  

10.4: A workaround for a Spotlight / Norton AV issue | 5 comments | Create New Account
Click here to return to the '10.4: A workaround for a Spotlight / Norton AV issue' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.
10.4: A workaround for a Spotlight / Norton AV issue
Authored by: jnsimonhints on Aug 09, '05 04:41:47PM

How about not using NAV, which is completely useless as far as I can tell.



[ Reply to This | # ]
10.4: A workaround for a Spotlight / Norton AV issue
Authored by: J_D on Aug 09, '05 06:58:18PM

What is the point in running NAV?



[ Reply to This | # ]
10.4: A workaround for a Spotlight / Norton AV issue
Authored by: Brian Hagemann on Aug 09, '05 07:22:57PM

Well, call me on pointing out the obvious, but the POINT OF running NAV on a Mac is that some of us exist in real-world multiplatform environments. I'm setting up an office wide file server on an older g4 running os-x for my 5 windows users and 7 mac users in a small office. We all will be using it to store backups of our personal files and to share documents (word, excel, pdf, etc...). It just makes sense that I'd want to scan the files on the server; while the PCs all have symantic anti-virus always running, none of the individual macs do. But we all get attachments from folks and I can't risk someone on a mac receiving a document that has a virus and copying it to our shared folder on the server where someone with a PC might pick it up, or have the mac users just send things back out via email that are infected without them being personally affected. In any case, I've scanned some of the macs with NAV before and it DOES pick up older or windows-only viruses that you wouldn't even guess would be there.

Glad to have this hint, because the other thing I'm looking forward to is for our mac users, being able to use spotlight to search the thousands of documents on the shared server! Having not set things up yet I didn't even know this was a potential problem.



[ Reply to This | # ]
10.4: A workaround for a Spotlight / Norton AV issue
Authored by: J_D on Aug 09, '05 11:05:23PM

I would hope that your Mac users know the difference between a jpeg and a pc virus, but I do understand your reasoning.



[ Reply to This | # ]
10.4: A workaround for a Spotlight / Norton AV issue
Authored by: rpaul on Aug 10, '05 10:15:49AM

I've known several people experience dire problems after installing NAV on their macs (and wasting a *lot* of time trying to fix things). I always recommend removing the software entirely.



[ Reply to This | # ]