Detailed instructions for reinstalling Palm Desktop

Jul 12, '05 08:52:00AM

Contributed by: Juneappal

I solved a problem that was vexing me greatly with the help of a French language forum archive. I have translated the instructions -- I hope they may help someone else, too. This hint addresses problems arising from partial removal of Palm Desktop. Essentially, I am outlining the many, many bits and pieces of things that must be removed in order to sucessfully reinstall.

After upgrading to Tiger, I tried to reinstall Palm Desktop. I kept getting errors like these:

The Application "Transport Monitor" could not be
launched due to a shared library error:

"B<Transport Monitor><Transport Monitor><HotsynLib.PPC><>"
The application "Transport Monitor" could not be 
launched because of a shared library error:

"h<Transport Monitor><Transport Monitor><HotSyncLib.PPC>
<__ct_ _16CTransportRelMacFP18OpaqueT ransportRefUc>"
I solved the problem (in 10.4, Tiger) by following these directions. Unfortunately, they are in French, so I will translate.

Note that this method is used when everything is screwy and you need to toally reset your syncing/Palm. It will eliminate all of your preferences in iSync, as well as removing all Palm stuff. You will need to reinstall Palm Desktop when you're done (as well as Missing Sync, including the serial number, if applicable).

  1. Use Terminal to kill all Palm Processes. In the Terminal window, type:
    ps -aux | grep Palm
    You will be given a list of running processes that are related to Palm software. On the far left, you will see your username followed by Process ID Numbers (PIDs). If you Use missing Sync, you will see root followed by a PID.

    Now type:
     kill -9 ### ### ###
    Substitute your PIDs for each of the ### in the above example. If you use Missing Sync, you will need to kill that PID with sudo kill -9 ###, followed by your password.

  2. Trash All of the following files:
    /Applications/Palm/ 
    /Library/Application Support/Palm Desktop 
    /Library/Application Support/Palm HotSync 
    /Library/CFMsupport/Palm Conduit Licrary 
    /Library/Preferences/com.markspace.missingsync.palmos.plist 
    ~/Library/Preferences/com.palm.hotsync.plist 
    ~/Library/Preferences/ com.palm.PalmDesktopinstaller. plist 
    ~/Library/Preferences/ com.palm.PalmDesktopsetup.plis t 
    ~/Library/Preferences/ Palm Desktop Info 
    ~/Library/Preferences/com.apple.isync.plist 
    ~/Library/Preferences/com.markspace.missingsync.palm os.plist 
    ~/Library/Preferences/ByHost/com.palm.HS.T.PC.0030656cef6a.plist
    ~/Library/Preferences/ByHost/com.palm.HS.T.S.0030656cef6a.plist 
    ~/Library/Preferences/ByHost/com.palm.HS.T.USB.0030656cef6a.plist 
    ~/Library/Documentation/Help/ 
    ~/Library/Applic ation Support/Palm HotSync 
    HotSyncManager Help 
    
    The ~/ above is a shortcut for your user's folder.

  3. IMPORTANT: This step erases your user data for Palm Desktop -- Photos, Voice recordings, Palm Calendar, etc. If you use Palm Desktop, you should figure out how to back this stuff up before you continue. I don't know, because I don't use it.
    /Users/yourname/Documents/Palm / 
  4. Use Spotlight/Finder search to search for "Palm Hotsync." If any folders show up, throw them out.

  5. Empty the trash while holding down the option key.

  6. If you use Missing Sync, run the "Uninstaller Installer" in /Applications/Missing Sync/ -- this will uninstall what's left of Missing Sync.

  7. Restart

  8. If you want Palm Desktop, reinstall using the latest version. Restart.

  9. Reinstall Missing Sync if necessary. Restart.

  10. Launch /Applications/Palm/HotSync Manager, create a new user, and sync one time.

  11. Launch iSync and choose Devices -> Enable Palm OS Syncing, and do what it tells you.

  12. Launch Missing Sync and double-click the "iSync Conduit" to enable for this device. Sync with the button on your Palm.
Hope that helps!

Comments (7)


Mac OS X Hints
http://hints.macworld.com/article.php?story=20050629184909797