iChat sorts the buddy list in two passes, first by a user's state (available, idle, or away) and second by something by login time or most recent activity; I'm not really sure which.
I'd prefer my users to be sorted first by user state and then alphabetically. Here's how: Open a terminal window and type:
defaults write com.apple.iChat BuddyList.SecondarySortOrder 2Now quit and restart iChat (if it was running), and your buddy list will be sorted by availability and then by alpha.
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