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10.3: An easy fix for Photoshop and Illustrator crashes Apps
After upgrading (regular upgrade from Jaguar) to Panther, I found that Illustrator and Photoshop wouldn't load properly. After trying to start the apps, the spinning beach ball would appear and the app would do nothing.

I tried trashing prefs, re-installing both apps, etc. Nothing worked. The solution? Delete the Workflow folder located at /Library -> Application Support -> Adobe/. This fixed the problem!
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10.3: An easy fix for Photoshop and Illustrator crashes | 6 comments | Create New Account
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10.3: An easy fix for Photoshop and Illustrator crashes
Authored by: goze on Nov 20, '03 12:37:06PM

Carefull with this.
We had the same problem and someone tried this.
If you look there is a alias to the root (documents folder)
Somehow this person trashed all their docs.

Wasn't there, but that's how it was explained to me.



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10.3: An easy fix for Photoshop and Illustrator crashes
Authored by: jjmarcus on Nov 20, '03 02:20:05PM

Not directly related, but I discovered that applying a theme with Unsanity's ShapeShifter makes ImageReady and Photoshop crash. (Haven't tried it with other Adobe apps.) But putting those programs in ShapeShifter's or APE's exclude list fixed the problem.



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10.3: An easy fix for Photoshop and Illustrator crashes
Authored by: gene_mc on Nov 20, '03 02:43:05PM

I discovered another weird one after a 10.3 install with these programs, they would crash on launch, and offer to send a problem report. Opening the problem report showed an "unable to get time zone" error or somesuch. The system's timezone had been set to GMT, setting it to EST fixed the problem. Very strange. I didn't try setting it back to GMT since the machine is being used on the East coast.



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10.3: An easy fix for Photoshop and Illustrator crashes
Authored by: schlunzi on Dec 09, '03 05:08:08PM

This worked for me. Thanks so much for the hint.



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Panther Photoshop problem and solution
Authored by: ThreeDayMonk on Dec 03, '03 04:28:18AM

After updating to Panther, Photoshop would crash on startup.

Symptoms:

  • Photoshop was working under 10.2.8 immediately before upgrading to 10.3
  • Icon bounces a few times, then OS X crash report appears
  • Photoshop would load correctly in another, newly created account

Solution:

  • Close all programs except Finder
  • Move the Preferences folder (under username/Library) to another location (eg Desktop)
  • Run Photoshop - it should load correctly - and close it
  • There will now be a new, minimal Preferences folder in username/Library
  • Move contents of original Preferences folder to the new Preferences folder
  • When prompted to replace items, choose not to replace them

Photoshop should now be working.



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10.3: An easy fix for Photoshop and Illustrator crashes
Authored by: arg on Jun 21, '05 04:50:37PM

After clean-installing Tiger, I had a similar problem in Illustrator in which Illustrator would crash on launch and I'd get the "send report" dialogue. Nothing seemed to help, including this hint. Eventually I went to the backup of my Library folder (always back this up before major upgrades!) and copied the old Illustrator preferences (from the Preferences folder in the Library backup) to my new Preferences folder. Voila. Fixed. Just thought I'd share.



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