Jul 15, '03 10:40:00AM • Contributed by: Colin Lange
After 45 minutes on the phone with Adobe's tech support (which was, I might add, very good), the issue was correctly diagnosed and fixed. It is an issue with the permissions. Until Adobe gets this into their Knowledge Base, here is the fix:
- Login in as the Admin user
- Open the Terminal application -- the root user needs to be enabled, see Apple's documentation if you don't know how to do this.
- Type su - root
- Enter root password (Note: this is probably not the same as the Admin password)
- Navigate to the Applications folder by typing cd /Applications
- Find your Adobe Illustrator folder and replace the exact name of your folder between the quotes, but make sure to include the quotes, as there are most likely spaces in the folder name, by typing: chmod -R 777 "Adobe Illustrator 10.0.3"
- Check to see that the permissions are now correct (should be "drwxrwxrwx") by typing ls -l | grep "Adobe Illustrator 10.0.3"
- Exit root by typing exit.
- Quit Terminal and logout as admin, then login as limited user.
- Open Illustrator and Save for Web now works perfectly.
