Debugging a Word v.X crash problem

Mar 26, '02 01:06:20AM

Contributed by: XavierBlue

For some time, I'd been battling with Word 'Unexpectedly Quitting' on me as it launched. The only help I could find was on the Microsoft Support site where it is suggested that Toast, a corrupted Normal template, or corrupted fonts might be the problem.

I had tried deleting font directories (as suggested) and also had replaced all my fonts from a friend's computer - to no avail. On a tip, I created a new user, logged in and found that Word worked perfectly. This meant that the problem was somewhere in Word's user settings for my primary user.

I dug down and found Word keeps two files in

/Users/Library/Preferences/Microsoft/
called Word Font Substitutes and Word Settings (10). I deleted both of these and Word started perfectly, re-generating the files. After closer analysis I discovered that it was Word Settings (10) which had caused the problem.

Comments (4)


Mac OS X Hints
http://hints.macworld.com/article.php?story=20020326010620991