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Some VISE installers fail if app is moved Install
I was having major problems with Office updates and Toast updates. My problem with the updater installers was different than the typical one, although I had seen frequent mention of it in online forums. You'd start the installer (Entourage/Hotmail and Network Security and Toast Titanium) and it would hang on "Gathering Information" until you force quit it.

The problem is that the VISE installer is looking for the program in the Applications folder on the same partition as the System folder. If it's not there, it can't find it and hangs, which happens with the Toast Titanium updater from VISE as well. This is a major problem as many people are installing OSX on its own partition, away from everything else, as a reinstall requires reformatting the system partition.

A quick fix is to uninstall Office, then reinstall it under Applications on the System partition. Updates like a dream. Then you can move it anywhere. But, I'm not sure what I'll do with the next update. It's clearly a problem the VISE folks need to work on.

[Editor's note: I can't vouch for this as I don't have Toast and Office v.X is installed in the Applications folder. Can anyone else verify the problem?]
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VISE Installer
Authored by: PeterPan on Feb 22, '02 10:00:31AM

I'm not sure if this is a related post, but I had a similar problem with the VISE istaller.

Upon asking if it can quit all applications it hung (with the spinning beachball). The solution I had was to Quit Classic (which has no apps running in it at the time) from the Preferences Pane. The installer kicked into life! Sweet!

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no go with toast
Authored by: robh on Feb 22, '02 10:17:21AM

About 10 minutes before noticing this hint I tried to upgrade my Toast 5.1.1 to 5.1.2

When I launch the installer I get "Error creating file. 1008:5,-5000 Access denied error".

5.1.1 was installed automatically in /Applications/Roxio Toast Titanium 5.1.1 and that's where I left it.

I never have problems with other installers.


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no go with toast
Authored by: Anonymous on Feb 24, '02 12:12:42AM

Yeah, apparently this particular installer requires the root directory of your boot partition to be world writable.

This is obviously a terrific security hole and also means sendmail won't work. Not only that, but there seems no legitimate reason for configuring an installer to actually have this requirement!

Anyway, just make your root world writable, do the install and then tighten up security again.

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no go with toast
Authored by: robh on Feb 24, '02 07:50:59AM

"Anyway, just make your root world writable, do the install and then tighten up security again"

that did the trick. Thanks.

I'm now kicking myself for not having done this already. I tried restoring group writability to '/' but didn't try world writability. Doh.

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no go with toast
Authored by: treyant on May 26, '04 11:21:38AM

And how do you make your root world writable? I just upgraded from 10.2.8 to 10.3.3 and now toast does not work. I tried uninstalling and reinstalling but no joy....

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vise is drain-blamaged
Authored by: mervTormel on Feb 22, '02 02:02:51PM

i had a small problem updating Office v.X on an off-world partition, but after tooling around in shell, killing processes i suspected it was hanging on, it took off and completed it's chore on the intended apps off of root.

i don't think it's the off-world installation as much as it's bone-headedness about wanting certain app-like processes to stop. i believe the profile of these apps were one's regestered with a -psn number.

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Authored by: PapaJosh on Mar 01, '02 02:57:44PM

Just so you guys know, these issues have been fixed in VISE for quite a while now =). If you have problems installing software with a VISE installer, talk to the company who is distributing their software with VISE.

Josh Ferguson
QA Engineer
MindVision Software (makers of Installer VISE)

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