Submit Hint Search The Forums LinksStatsPollsHeadlinesRSS
14,000 hints and counting!

Try Apple's new KnowledgeBase System
Thanks to some recent improvements, Apple's KnowledgeBase has become a valuable troubleshooting tool for resolving OS X problems. This wasn't true in the past, as I found the interface difficult to use and the search engine seemed limited in its ability to find what I thought I told it to find.

However, Apple's been hard at work on the KnowledgeBase, and the new system is (in my opinion) quite impressive. You can create a customized "home page" with preference settings for what type of search you wish to be the default, how many articles to display per page, and what categories of news you are interested in seeing.

The search engine itself has also been greatly improved with "smart searches" and (something I hope to add here in the near future) keyword searches to help narrow your results.

But the most useful new feature is the ability to save favorite articles and favorite searches to create a personalized support page. For example, I've added the What's New, New Software Downloads and OS X Manuals articles to my Favorite Articles section. I also created a search that finds any OS X articles that have been updated within the last two days (using the new OS X keyword and the timeframe-based search criteria) and saved it as "OS X Recent News". All of these saved articles and searches show up as hyperlinks on my support page.

Although Apple's taken some well-deserved flak in the past over the KnowledgeBase, the recent changes have made it a very powerful tool. Spend some time with it if you're looking for answers to OS X questions!
    •    
  • Currently 0.00 / 5
  • 1
  • 2
  • 3
  • 4
  • 5
  (0 votes cast)
 
[2,499 views]  

Try Apple's new KnowledgeBase | 1 comments | Create New Account
Click here to return to the 'Try Apple's new KnowledgeBase' hint
The following comments are owned by whoever posted them. This site is not responsible for what they say.