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Remove Entourage X delay on quit Apps
It was taking Entourage 75 seconds to quit on my TiBook 500 with a gig of RAM. The windows would close, but the Entourage menu bar would still be there and the little triangle would be in the Dock indicating it was running. I could switch to other apps, but the point was, what was taking so long?

I don't know, but it turns out the delay goes away if I close my PPP connection before quitting Entourage. Then it only takes a normal two seconds to fully quit.

--Andy
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Remove Entourage X delay on quit | 11 comments | Create New Account
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Entourage
Authored by: Mikey-San on Dec 05, '01 03:22:39AM

I, as well, am on a 500-MHz PowerBook G4 (512 MB of RAM). I experience this extraordinarily
long delay when quitting Entourage before disconnecting from my ISP.

Makes me wonder how many others have experienced this, and if it's a known issue with the release
version of Entourage.

-/-
Michael Watson
Apple Product Professional
Apple Authorized Service Technician
http://www.capitolmac.com/



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Entourage
Authored by: snoozer on Dec 05, '01 12:22:53PM

I'll bet it has to do with license checking -- seeing if anyone else on the network is using a copy of Office with the same license number. I just found that Word X has the same delay (and workaround). So it's not because Entourage is an Internet application, as one might guess. It's because Entourage is a *Microsoft* application.

In OS X you never really have to quit apps anyway, but hitting Command-Q is a reflex habit I still have.

--Andy



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Are you using IMAP?
Authored by: Loren on Dec 05, '01 02:54:22PM

If you are using an IMAP server, and you have Entourage set to remove deleted messages on exit, it's possible that entourage is using this time to do all the server maintenance it needs to.

Just an idea.

Loren



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Are you using IMAP?
Authored by: pcardon on Dec 05, '01 04:58:25PM

I'm experiencing the same troubles wit Enotourage X french version. I have no IMAP accounts, and I have disabled every "shutdown" planned activities in Entourage.

This is very annoying mainly when I want to close a session ... this timeout the finder which is not able to close the session



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Entourage -- Slow Shutdown
Authored by: mdc719 on Dec 06, '01 12:06:38PM

I too have noticed this lately. I have a DP G4/450 running 10.1.1. At first I thought Entourage was not going to close at all, so the first few times this happened, I forced the app to quit. Then I waited one day and noticed it eventually quit. I also noticed that Word does this too. I am not on a network (other than my internet connection), and I have no IMAP accounts setup in Entourage. I'll try it and see if closing my PPP connection has any affect on Entourage closing more quickly. However, that would be a real pain to have to do that in order to just get Entourage to close correctly. I would also be interested to know if this is a glitch or if Microsoft has said or will say anything about this.



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Entourage -- Slow Shutdown
Authored by: the fox on Dec 07, '01 03:46:44AM

I get slow quitting of Entourage and Word v. X as well. I can't shut down my PPP because, I suppose, I'm on DSL. Some posts on another site suggest it has to do with Office checking the network to see if other Ofice apps are working. Thank you again, Microsoft, for adding such a wonderful feature. I find it's easier to force quit these office apps than to sit around and wait for them to disappear. Someone please give us a hack to get rid of this problem.



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Can't Quit Any Application
Authored by: 128K Mac on Dec 07, '01 09:43:33PM

Sorry, but wish I had your problem. All Office X applications, i.e., Entourage, Word, Excel, etc. refuse to quit. Command-Q closes all windows. Sometimes app's menu bar remains, sometimes not, but bottom line is I get a beach ball.

My new way to "quit" is command-option-ESC as force quit is the only thing that works. Doesn't seem to hurt anything (yet) but isn't something I'm that happy with.



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Can't Quit Any Application
Authored by: 128K Mac on Dec 08, '01 12:15:11AM

Found an odd old folder, Adobe Type 1 fonts circa 1995 or so, in my Classic System folder. Removed them, logged in and out, and now I *can* quit although I seem to now belong to the present group, i.e., takes 1-2 minutes to quit *all* Office X applications, with Entourage X being the slowest. Anyone else having long wait time on quitting other apps, especially Word X?

Since major part of problem is gone and was font related I'm wondering if:

1. I don't have the "right" (Microsoft TT fonts from Office 2001 rather than Apple equivalent) fonts in Classic's System folder

2. Corrupt font list created when Classic launches as I always manually launch Classic

(Related to article by webmaster robg 12/07/01 in some way?)

Mac is G4 DP 450 with1.5 GB.



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Force Quitting
Authored by: rich13 on Apr 06, '02 08:56:04AM
Yes, I'm having to force quit Entourage too - does anyone know if this will be doing anything any damage? If so, is there a way to clean up or check things after a force quit?

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Network checking
Authored by: Mikey-San on Dec 08, '01 01:00:55AM

While Office X apps are network-aware, I believe they search the LAN at each app's launch, not quit. (I'm just guessing.)

Anyway, I only get this delay when quitting whilst connected to my ISP (PPP account); I never experience the delay when I'm on either the ethernet portion of our LAN at work or our AirPort network. So far, as much as I can tell, it only happens with PPP connections.

Does it happen to anyone in a LAN (non-PPPoE) environment?

-/-
Michael Watson
Apple Product Professional
Apple Authorized Service Technician
http://www.capitolmac.com/



[ Reply to This | # ]
Network checking
Authored by: rmobrien on Apr 06, '02 10:09:21AM

Yes, it happens to me on an ethernet LAN at work and on my AirPort LAN w/ cable modem at home. I do use two IMAP accounts, one of which is my mac.com acct.

I notice that over time, I get a group of Deleted Messages that just won't go away. I can't see them when I log on to Apples Mail.app, so they're not on the server...just in Entourage. Nothing I do makes them go away, short of a Complex Rebuild.

I suspect it has something to do with Entourage trying to empty the deleted items folder by synching with the server when I have to Force Quit due to the spinning beachball.



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